Payment, Shipping & return

SHIP WORLDWIDE   DOOR TO DOOR   NO MOQ

About Payment

currently we offer two payment methods:
 PayPal - PayPal account balance or credit card payment via PayPal.
 Wise - Pay or transfer funds to our Wise account. Over 140 currencies, currently support: AUD, CAD, EUR, GBP, NZD, USD. After a successful order placement, we will notify the customer via email with our Wisetag and account details.

About Shipping

We have selected the most suitable shipping methods for you based on factors such as delivery time and cost. However, if you require an alternative method, please contact us to make the change (additional shipping charges may apply). Currently the shipping methods we can offer are as follows:

Postal Mail:

Air small packet - below 2kgs, transit time 7-20 days. Surface (sea) parcel - up to 40kgs, transit time 60-90 days. EMS - up to 40kgs, transit time 5-15 days.

Couriers

SF Express - up to 40kgs, transit time 7-15 days.

UPS - up to 40kgs, transit time 4-8 days.

FeDex (upon request) - up to 40kgs, transit time 4-8 days.

EQplus - up to 10kgs, transit time 7-11 days, last mile delivery in US handled by USPS. (currently available to US and AU only)

Aramex (upon request) - up to 40kgs, transit time 7-24 days.

*UPS and Fedex charge a remote area fee of approximately USD38.00 per shipment. You can check here to see if your area is considered remote (search both by city and postal code).

*Please note that we are not responsible for any import duties or other related fees.

US Tariff Arrangements:

Due to tariff collection, HK Post has temporarily suspended all mails to US, including air, surface and EMS.

Available methods are:

EQplus - Shipping costs include customs duties. Last mile delivery is handled by USPS.

SF Express - We will collect the first tax payment from the customer prior to shipment, with the second tax payment collected on their behalf after customs clearance.

UPS (upon request) - All customs duties will be collected by UPS.

About return

Customers may request a replacement or refund (including related shipping costs) at any time under the following circumstances:
Wrong item(s) shipped, damaged during transit, faulty item(s).

However, if the issue is due to customer reasons, the item may be returned to us for exchange or refund provided it remains in resalable condition (customer is responsible for all shipping costs, prepaid shipping fees will not be refunded).

If you have any questions, please contact us.

Last update: 24-Nov-2025.